Dr. Dorothy Kyeyune's Book Launch

In 'Without The Leader, There Is No Customer Experience,' Dr. Dorothy Kyeyune leverages her expertise backed by doctoral research and 15 years of experience, to reveal the vital role leaders play in creating unforgettable customer experiences. Using case studies, relatable examples from organizations across Uganda, East Africa, Africa, and the globe, as well as interviews with industry leaders, Dr. Kyeyune provides practical advice and examples for organizations seeking to elevate their customer experiences and sustainably attract, retain customers, ultimately improving financial performance.